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Urgent Care Clinics in 2019: Industry Trends & Market Stats

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What are urgent care clinics?

Urgent care centers are convenient, on-demand care outlets similar to walk-in retail clinics, but rather than treating low-acuity conditions such as bronchitis and minor infections, urgent care clinics are equipped to treat more serious ailments, including fractures, sprains, and wounds. They also offer services like blood tests, stitching, and X-rays.

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Urgent care centers can serve as a first step in the patient journey as well by referring patients to follow-up appointments or ERs. Though they should not be used for life-threatening emergencies, urgent care clinics provide easy access to quality healthcare for times when your primary care doctor is unavailable.

The urgent care market & business model

According to Consumer Reports, the number of urgent care facilities increased from 6,400 in 2014 to 8,100 in 2018, with another 500 to 600 expected to open. Some 24/7 urgent care centers function like satellite emergency rooms, and incur similar costs, while other centers simply charge copays.

John Normile/Getty Images

Generally speaking, an urgent care visit is a money-saver for patients. A 2016 study in the Annals of Emergency Medicine found that ER treatment costs were about 10 times more (an average of about $2,200) than in an urgent care center (about $168) — even for patients with the same diagnosis.

Because of the overlap urgent care centers have with family medicine and emergency medicine, they are typically staffed accordingly with at least one medical physician or specialist, as well as a physician assistant, nurse practitioner, or radiologist available to see patients any time the facility is open.

Urgent care staffing models

Henry Schein Medical cites three major urgent care center staffing models:

  • Physician Only: The most expensive model that uses no mid-level practitioners. However, it could be the most cost effective options for new centers building their patient base.
  • Mixed Model: A balance of physicians, physician assistants, and nurse practitioners for centers increasing in patient volume.
  • Mid-Level Model: Centers staffed entirely by mid-level staff. This option is suitable for low acuity cases, but may not be equipped to handle more complex patient needs.

Top urgent care providers

Urgent care clinics aren’t necessarily run by traditional hospitals or health systems. In fact, 61% of urgent care clinics in Massachusetts are owned by non-hospital chains, per a 2018 Massachusetts Health Policy Commission report.

Some of the largest US urgent care providers include:

  • American Family Care
  • City MD
  • Concentra
  • Fast Med
  • GoHealth
  • HCA CareNow
  • MedPost
  • NextCare
  • Patient First
  • U.S. Healthworks

Urgent care industry trends & statistics in 2019

Interest in the on-demand, affordable care of urgent care clinics has been growing rapidly. According to the Urgent Care Association (UCA), the total number of urgent care centers in the U.S. reached 8,774 in November 2018 — up eight percent from 8,125 in 2017.

St. Louis Urgent Cares
Apple

Laurel Stoimenoff, PT, CHC, CEO of UCA, says that urgent care clinics handle about 89 million patient visits each year, which includes more than 29% of all primary care visits in the US, and nearly 15% of all outpatient physician visits.

And nearly all of those visits are more convenient and affordable than a trip to the ER; the UCA’s 2018 Benchmarking Report found that more than 70% of patients waited less than 20 minutes to see a provider at an urgent care center, and nearly 94% were seen in less than 30 minutes. Overall, 85% of urgent care centers patients are taken care of in under an hour.

“Urgent care centers play an increasingly vital role in the continuum of care, providing services for a wide array of patients who may be unable to see a primary care physician for various reasons, including simply not yet affiliating with one,” said Stoimenoff.

This is especially true of millennials, who are leading the way in driving demand and increased utilization of urgent care centers; Business Insider Intelligence research shows that nearly half of millennials (45%) do not have a primary care physician — largely due to providers’ failure to create a consumer-oriented healthcare experience.

And as Baby Boomers continue aging into Medicare, the number of Medicare and Medicaid patients seeking services at urgent care centers continues to grow, accounting for nearly 27% of all visits in 2018.

More to Learn

Business Insider Intelligence has been following the transforming landscape of digital health, including how the explosive growth of urgent care clinics is shaking up the traditional healthcare landscape — and what it means for payers, providers, manufacturers, and medical supplies distributors.

Our first Digital Health Ecosystem Report explores the current healthcare ecosystem, the key trends driving digital transformation, and where the industry is headed. It discusses the most transformative digital health technologies and outlines the investment areas gaining the most funding to help illuminate the future path of digital healthcare.

Want to learn more about the fast-moving world of digital health? Here are three ways to get access:

  1. Purchase & download the full report from our research store. >> Purchase & Download Now
  2. Sign up for Digital HealthPro, Business Insider Intelligence’s expert product suite keeping you up-to-date on the people, technologies, trends, and companies shaping the future of healthcare, delivered to your inbox 6x a week. >> Get Started
  3. Subscribe to a Premium pass to Business Insider Intelligence and gain immediate access to this report and more than 250 other expertly researched reports. As an added bonus, you’ll also gain access to all future reports and daily newsletters to ensure you stay ahead of the curve and benefit personally and professionally. >> Learn More Now

The choice is yours. But however you decide to acquire this report, you’ve given yourself a powerful advantage in your understanding of the fast-moving world of Digital Health.



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CEO of Outdoor Voices reportedly steps down as losses rack up

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  • Tyler Haney is reportedly stepping down as CEO of Outdoor Voices, according to a new report from Business of Fashion. 
  • 31-year Haney, who founded the brand in 2013, will reportedly stay on at the company but in a different role.
  • According to Business of Fashion, the company struggled to raise more funding at the end of last year and was losing around $2 million a month in 2019.
  • Visit Business Insider’s homepage for more stories.

Tyler Haney is reportedly stepping down as CEO of athletics brand Outdoor Voices. 

31-year Haney, who founded the brand in 2013, will stay on at the company but in a different role, Business of Fashion reported early Friday morning. 

A spokesperson for the company was not immediately available to comment when contacted by Business Insider. 

Outdoor Voices has become a popular choice in recent years for trendy millennials with its brightly colored activewear that’s targeted toward everyday exercise – jogging or walking the dog, for example.

As of 2018, the company had raised $64 million in funding and counted Mickey Drexler, the former longtime J.Crew CEO, among its investors. Drexler became chairman of its board in 2017 but stepped from this role in mid-2019, according to Business of Fashion. 

Sources told Business of Fashion that the company struggled to raise more funding at the end of last year and was losing around $2 million a month in 2019 with annual sales of around $40 million. 

In conversation with Business Insider in 2018, Haney said that her goal was to create the world’s number one athletics brand that would eventually overtake more established players such as Nike, Lululemon, and Under Armour.

She said she wanted to create sportswear that was comfortable enough to sweat in but could be worn for a range of recreational activities.

“I remember going for a 1.5-mile jog and noticed that there is real dissonance in wearing a brightly colored outfit with muscle mapping all over it, something that you would see on an Olympic athlete, when I was going for a 10-minute-a-mile jog,” she said in a phone conversation with Business Insider in 2018.

She added: “We are really building the rules for our own game here… I have no interest in building the next Nike — we are building Outdoor Voices.”

The brand’s clothing line includes leggings, sports bras, t-shirts, and exercise dresses for women. A cotton t-shirt costs from $35, while leggings cost between $75 and $115. The scaled-down selection for men includes $55 shorts and $35-to-$55 t-shirts.



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The Dem debate in Las Vegas got more viewers than these programs

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The ‘Game of Thrones’ finale

game of thrones

“Game of Thrones”

HBO


Complaints from longtime fans aside, “Game of Thrones” was a consistent bread winner for HBO, bringing in high ratings for the premium cable network. 

However, diminishing enthusiasm over the final season of the series left the finale episode not only outpaced by the Las Vegas debate, but also not even the most viewed episode of the season, falling to a 15,845 rating.



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Dwyane Wade: 2012-13 Heat win streak had peak LeBron, couldn’t lose

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  • Dwyane Wade said the 2012-13 Miami Heat was a “special” team and felt like they couldn’t lose, particularly during their historic 27-game winning streak.
  • Wade said that team may have featured LeBron James at his peak — though he argued James may still be there now.
  • The dominance of that Heat team and the fun they had on the court changed public opinion of them after the “Big Three” joined up, according to Wade, a decision he is also proud of.
  • Visit Business Insider’s homepage for more stories.

The 2012-13 Miami Heat can boast a claim as one of the greatest teams in NBA history.

In their third year with the “Big Three” of LeBron James, Dwyane Wade, and Chris Bosh, the Heat went 66-16 in the regular season, including a 27-game win streak, the second-longest NBA history. They went 12-4 in the first three rounds of the playoffs, then won the championship in a thrilling, seven-game series with the San Antonio Spurs, notching their second straight title.

While speaking to Business Insider ahead of the release of his ESPN documentary, “Life Unexpected,” Wade said that Heat team knew they were doing something “special” and created memories they’ll never forget.

“I think going through that process, we knew that it was something special that was being done,” Wade said. “You could feel it.”

lebron james dwyane wade

LeBron James and Dwyane Wade.

Ronald Martinez/Getty


The 27-game win streak, in particular, featured some of the most dominant basketball the league has ever seen. The Heat did not lose from February 3 to March 27 before finally falling to the Chicago Bulls in Chicago. During that span, the Heat outscored teams by nearly 13 points per 100 possessions. Sixteen of the 27 wins were by double-digits.

“Winning 27 in a row, man, it felt like you can never lose, you know,” Wade said. “It was just automatic. Down 27 in a fourth quarter? That’s okay, we’ll come back. It was that mentality and it was so much fun.”

That season may have also been LeBron James’ finest (a lofty achievement). James took home his fourth MVP that year and dominated both sides of the ball. Bosh has since told The Ringer’s Bill Simmons that it was the best basketball he’s ever seen anyone play. Wade agreed that it may have been the best he’s seen James.

“Definitely ‘Bron was at his — I mean you can’t say that he’s not at his peak still, but you know, he was definitely at the best of LeBron James we have ever seen.”

Wade said that Heat team also found its groove off the court. He noted that that was the season they produced their own viral “Harlem Shake” video.

“Two years before, we was the team that was hated because of the decision we made,” Wade said, referring to the teaming up of James, Bosh, and Wade. “And then two years later we was loved because we have fun playing the game of basketball.”

miami heat big 3

Dwyane Wade, Chris Bosh, and LeBron James.

Chris Trotman/Getty


Wade looks back at that decision to team up with equal pride. That Heat era seems like a flash in the pan — four years, four Finals appearances, two championships, and that was it. James returned to the Cleveland Cavaliers in 2014. Wade and Bosh remained with the Heat, but Bosh’s career was cut short in 2016 with blood clots. 

Wade, however, said that the impact of the three stars teaming up still resonates today, what many in the NBA world consider the “player empowerment” era.

“I’m proud to be a part of, you know, LeBron and Chris Bosh and myself, proud that we was a part of creating that change and shifting the power,” Wade said. “It’ll shift back at some point, but 10 years strong, the power has been shifted into the player’s hand. As a player and as an advocate for the players coming forward, after us, coming up, that’s what you want.

“We understand what the game has done for us and the platform the game give us, but the game is only as good as the players. And the fact that the players can have that power, it makes me feel good to know that we was, you know, in the beginning phases of that.”



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