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The AI in Telecommunications Report from Business Insider Intelligence

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Business Insider Intelligence

In the face of rising demand for data, increasingly saturated mobile markets, and stiff opposition from legacy players, tech entrants, and startups, global telecoms are locked in a battle for market share. These market pressures have led to vicious price wars for mobile services and, as a result, declining average revenue per user (ARPU).

Making matters worse, improvements in infrastructure and technology have made telecoms largely comparable in terms of coverage, connection speeds, and service pricing, meaning companies must transform their businesses if they hope to compete.

For many global telecoms, shoring up market share under today’s pressures while also future-proofing operations means having to invest in AI. The telecom industry is expected to invest $36.7 billion annually in AI software, hardware, and services by 2025, according to Tractica.

Through its ability to parse large data sets in a contextual manner, provide requested information or analysis, and trigger actions, AI can help telecoms cut costs and streamline by digitizing their operations. In practice, this means leveraging the increasingly vast gold mine of data generated by customers that passes through wireless networks — the amount of data that moves through AT&T’s wireless network has increased 470,000% since 2007, for example.

In the AI in Telecommunications report, Business Insider Intelligence will focus on the use of AI to enhance the customer experience, which can directly impact revenue. Each year, an estimated $62 billion is lost by US businesses after inferior customer experiences, according to NewVoiceMedia. We will discuss the forces driving firms to AI, pinpoint some of the top use cases of AI along the customer journey, and identify some of the leading companies in the space

The companies mentioned in this report are: AT&T, CenturyLink, China Mobile, IBM, Spectrum, Sprint, Swisscom, Telia, T-Mobile, and Vodafone.

Here are some of the key takeaways from the report:

  • Telecoms have long struggled with their customer experience image: In 2018, telecommunications had the lowest average Net Promoter Score (NPS), a measure of how favorably a company is viewed by customers, of any industry.
  • Companies that use advanced analytics, which can be accessed via AI, to improve this image and the overall customer experience are seeing revenue gains and cost reductions within a few years of adoption.
  • Most (57%) executives believe that AI will transform their companies within three years, per Deloitte’s State of AI in Enterprise.
  • Overall, telecoms should focus on a hybrid organizational model to move beyond pilots to launch full-scale AI solutions that can have the biggest impact on their companies.

In full, the report:

  • Outlines what factors are leading telecoms to turn to AI technology.
  • Describes the benefits of using AI in telecommunications.
  • Highlights players that have successfully implemented AI solutions.
  • Discusses how telecoms should move forward with AI projects.

Interested in getting the full report? Here are three ways to access it:

  1. Purchase & download the full report from our research store. >> Purchase & Download Now
  2. Subscribe to a Premium pass to Business Insider Intelligence and gain immediate access to this report and more than 250 other expertly researched reports. As an added bonus, you’ll also gain access to all future reports and daily newsletters to ensure you stay ahead of the curve and benefit personally and professionally. >> Learn More Now
  3. Current subscribers can read the report here.



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Ivanka Trump to speak at CES 2020, year’s largest tech show: report

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Ivanka Trump will reportedly headline the largest tech trade show of the year in January.

CNET reports that President Donald Trump’s daughter will speak on a panel at CES 2020 alongside Gary Shapiro, the president of the Consumer Technology Association, the organization that puts on the trade show. However, it’s unclear what Shapiro and Ivanka Trump will discuss on the panel.

Neither the White House nor the CTA have responded to Business Insider’s request for comment, or confirmed that Ivanka Trump will be at CES 2020.

CNET reports that Trump’s presence was discovered after CES started to upload placeholder URLs for livestreams of the event’s keynote speeches, including a link to one for “Ivanka Trump.” Trump won’t be the only White House official at CES 2020: It’s already been announced that Elaine Chao, the US Secretary of Transportation, will deliver a keynote speech at the event.

Trump, 38, has played a role in the White House’s push into technology as a senior adviser to the president. In charge of overseeing the president’s job training efforts, Trump appeared alongside Google CEO Sundar Pichai in October when the company announced it was committing to a White House worker initiative. She’s also held two high-profile events with Apple CEO Tim Cook: She visited schools with him in Idaho  in 2018 as part of the administration’s focus on STEM education, and toured an Apple factory in Austin this year with Cook and President Trump.

However, Ivanka Trump’s scheduled panel alongside Shapiro is surprising, given that Shapiro has been an outspoken opponent of the president. He was quick to publicly oppose Trump’s presidency in a blog post on Medium in July 2015, just weeks after Trump announced his bid.

Shapiro has also publicly rebuked the White House’s increase of tariffs on products imported from China, saying the trade war is taking a financial toll on US chipmakers and the nation’s tech industry.

“Instead of making America great again, the president is using tariffs to make a great economic mistake — again,” Shapiro said in an August statement.



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Apple narrowly avoids 15% iPhone tariff after Trump’s China trade deal

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  • Apple has narrowly dodged a 15% tariff on its flagship products including the iPhone, iPad and MacBooks, after US President Donald Trump rubber-stamped a trade deal with China.
  • The trade deal Trump signed that averted tariffs that were set to go into effect on December 15.
  • According to prominent Apple analyst Daniel Ives, the duties had threatened to increase the iPhone handset’s average selling price by between $120 and $150.
  • Much of the tech giant’s supply chain is based in China.
  • Trump, who meets regularly with Apple CEO Tim Cook, said last month he was “looking into” exempting Apple from tariffs.
  • Visit Business Insider’s homepage for more stories.

Apple has escaped a 15% tariff on its flagship products including the iPhone, iPad and MacBook range after US President Donald Trump rubber-stamped a deal to postpone tariffs with China on Thursday.

Trump’s approval of the deal meant that tariffs set to go into effect on Sunday – which would likely have raised the sale prices of Apple products – will no longer be applied.

On Thursday, prominent Apple analyst Daniel Ives told Business Insider the tariffs threatened to increase iPhone prices between $120 and $150. That, Ives said, would have lowered demand for the devices by 6% to 8%

Ives added that about 350 million of the 900 million iPhones currently in use are due for an upgrade, and weakening demand before revealing its first 5G-capable handsets would be a huge negative for Apple.

Trump visits Apple in Texas

President Donald Trump tours an Apple manufacturing plant, Wednesday, Nov. 20, 2019, in Austin with Apple CEO Tim Cook, left. (AP Photo/ Evan Vucci)
The Associated Press


Trump has always enjoyed a seemingly friendly relationshop with Apple, and has met with CEO Tim Cook on multiple occasions this year.

This included a trip last month to a Texas factory that assembles Apple’s newly-released Mac Pro, during which Trump said he was “looking into” possibly exempting Apple from tariffs on imported Chinese goods.

Much of Apple’s supply chain is located in China, including its main iPhone assembly plant in Zhengzhou, which assembles up to half the world’s iPhones.



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Historic impeachment vote postponed after more than 14 hours of debate

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  • After a marathon session of debate, the House Judiciary Committee abruptly postponed a historic vote late Thursday on articles of impeachment against President Donald Trump.
  • While the move produced shock and outrage from Republican members of the committee, the move to recess the committee until the next morning was a strategic play by Democrats.
  • “We suspect there was some strategy to drag us into the middle of the night so they could say, ‘oh the Judiciary Committee did this in the middle of the night, in the thick of night and so-on and so-forth,'” Rep. Jamie Raskin told CNN.
  • Visit Business Insider’s home page for more stories.

After a marathon session of debate, the House Judiciary Committee abruptly postponed a historic vote late Thursday on articles of impeachment against President Donald Trump.

The surprise move shut down a divisive 14-hour session that dragged with sharp partisan divisions but had been expected to end with the charges being sent to the full House for a vote next week.

Approval of the charges against the president is still expected early Friday in the committee. But the sudden turn punctuated the sharp partisan split in the Congress, and the nation, over impeaching the president. The committee, made up of some of the most strident Democrats and Republicans in Congress, clashed for all day and into the night as Republicans insisted on lengthy debate on amendments designed to kill the two formal charges with no hope of winning votes from the majority Democrats.

Chairman Jerrold Nadler, a Democrat from New York, said the committee would resume the session at 10 a.m. Friday.

While the move produced shock from Republican members of the committee — Ranking Member Doug Collins called it a “kangaroo court” — the move to recess the committee until the next morning was a strategic play by Democrats.

Rep. Jamie Raskin, a Democrat from Maryland who sits on the committee, told CNN that “we suspect there was some strategy to drag us into the middle of the night so they could say, ‘oh the Judiciary Committee did this in the middle of the night, in the thick of night and so-on and so-forth.'”

“We want to do it in broad daylight, so first thing in the morning, so everyone can see exactly what’s going on,” he continued.

This story is developing. Check back for updates.



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