The Guyana Office for Investment, the Government of Guyana’s Investment Agency, recently signed a Memorandum of Understanding that will result in the establishment of a Healthcare Call Center in Guyana this year.
This is a direct result of His Excellency, Dr Irfaan Ali, President of Guyana, visiting India in February of this year, accompanied by Dr Peter Ramsaroop, Chief Investment Officer of Guyana and Agency Head of the Guyana Office for Investment. Dr K.J Srinivasa, India’s High Commissioner to Guyana, coordinated these discussions.
Decipher Health Records Inc., based in Bengaluru, India, offers medical doctors in the United States of America offshore back-office services. Decipher has been delivering real-time scribing, revenue cycle management services, and allied transcription services since 2000. Decipher operates out of four locations in India, employing approximately 750 employees to provide these services. Decipher’s facilities are all HIPAA-compliant and equipped with cutting-edge technology.
Dr Ramsaroop stated that His Excellency had made the Business Processing Outsourcing (BPO) Sector a priority, citing Guyana’s NearShore to the Americas, Time Zone, and a young educated population, as well as the PPP/C, which led Government’s commitment to add thousands of new jobs to the industry. We estimate that this industry will support at least 15,000 jobs in Guyana by 2025.
“We are constructing four new Call Center shells in Essequibo and Berbice, as well as renovating the Enmore and Tuschen Call Centers.” “We are also pleased that the Call Center in Linden, Region 10 that was signed with Midas is now operational, and that young Guyanese now have access to jobs that were terminated by the previous government,” Ramsaroop stated.
Decipher Health Records is touring potential locations and working through the implementation stage of the Call Center’s establishment. Its goal, once fully operational, is to have 300 seats.
According to Dr Ramsaroop, “This signing is an indication of the Government of Guyana’s initiatives to create employment throughout the country and facilitate the rapid expansion of economic activities countrywide to boost the economy and support the diversification of the non-oil sector.”
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