FUNCTIONS OF THE IRC
PROTECTING THE INTEREST OF CONSUMERS
The Commission’s duty to protect the interest of consumers extends to ensuring, that DOMLEC not only deals fairly and equitably with its customers, but in circumstances where it is established that this has not been the case, to prescribe the appropriate remedies.
Through the customer’s utilization of the IRC’s Complaints Process, the Commission is able to intervene in disputes between customers and their electricity provider.
In the event that a customer has a dispute of any kind with the utility company, the matter should first be referred to the Service Provider.
Where the customer is dissatisfied with the outcome of his complaint made to the Service Provider, the aggrieved customer may refer the matter to the Independent Regulatory Commission.
We are located at 42 Cork Street, Roseau (1st and 2nd floors of the MayCourt Building – near Perky’s Pizza)